Anonymous case study
Replacing spreadsheet approvals for a specialist wholesaler
Wholesale distribution · Anonymous Australian operations business
Problem
Pricing exceptions and order approvals were tracked through spreadsheets, inboxes, and informal chat messages, creating delays and audit gaps.
Constraints
The business needed a browser-based workflow that could fit existing account processes without disrupting daily order handling.
Approach
We defined the approval states, built a thin application slice for request intake and review, and integrated export-ready reporting for management review.
Plausible outcome
The team gained clearer ownership of requests, fewer missed approvals, and a foundation for later customer portal and reporting improvements.
This is a Business Application fit because the core need was a purpose-built workflow system rather than a generic SaaS configuration.
